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Samsung Omnia Update
By Steve Ouradnik
Several weeks ago I posted a review titled Samsung Omnia- A personal Review, this is a follow up to that article. After several phone calls to customer service and tech support, and 3 replacement units, they recommended I take it into the store where someone could actually get their hands on it and run additional tests. After about a half an hour with a representative in the store she offered me a different model phone to replace the Omnia. We finally settled on an HTC Touch Pro 2. I must say that for every disappointment I had with the Omnia, I have an off the charts positive reaction to the TP2. This may be the single best phone I have had in my 18 years of cell phone use. The reception, my single largest complaint with the Omnia, is fantastic. I can carry on a clear conversation in areas where my wife's EnV3 is spotty and broken. The bluetooth is a little slow to connect, and voice recognition is typical Windows Mobile, but both are satisfactory for my needs. As for the PDA functions, they are quick, responsive, and easy to use (well, as easy as it gets with WinMo). The only place where the Omnia excelled over this phone was the camera. I do use the camera in my work, and I know I will miss the flash, resolution, and color saturation of the Omnia, but hey, this is a phone first! Now, back to Verizon. I want to give them proper kudos here since so many people complain about their customer service. I found all the reps to be courteous, helpful, and generally acting more as customer advocates than company hacks. While it can be frustrating to spend 45 minutes to an hour on the phone going over the same things you did in the last conversation, these steps are neccessary to make sure nothing is missed (and to weed out people just trying to get a free phone which costs us all money in the long run). And here in Southern California they still have the best network. Finally I would like to reiterate my point about getting after the reviewers, manufacturers, and service providers to spend more time one the phone itself and less on features. We the consumers are the ones who have allowed them to dazzle us with gizmos and gadgets, and it's only by demanding they provide us with good phones first that we'll get them. So go git 'em! |
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Thank you for sharing this struggle for service with us, Steve and Carol.
Let it be a reminder to as all that service is king and honor what you promise.
Keep up the good work.
Frederick
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